Category: Business

Amazon Prime Failed “Guarantee”

Business / Customer Service / Marketing

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

Reselling billboards in Google Maps

Business

I spend waaay too much time in Google Maps. I love it. Part of it is the history aspect. Part is the technology aspect. Part is just the ability to plan and know what an area or route looks like without having to go there. I used TerraServer and MapQuest before Google Maps, and they were amazing for their time. But Google Maps is the juggernaut. So much information about so many places in the world – with many of those places visible in Street View, as if …

Meetup Etiquette

Business / Marketing / Technology

I’ve been going to Meetup groups for many years. Primarily business, entrepreneur, and software related groups. I always meet nice people, and sometimes I even come away having learned something. And even more rarely, I leave with a good connection with someone. I recently went to an Agile Meetup and had all of those experiences – I met nice people, learned something, and made a good connection with a guy that I hope I can work with in the near future. But today, I learned something else about …

Samsung "support" chat

Business / Customer Service / Reviews / Software / Technology

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …

Review: Becker Tire in Orange, CA

Business / Customer Service / Reviews

Becker Tire 1100 N Tustin St, Orange, CA 92867 – (714) 633-1780 – www.BeckerTire.net Last month I took a trip to the Barstow area with a group of people, and we drove down a dirt, where I ended up getting a flat tire. I live in Orange County, CA – that’s over 100 miles away from me. And it was Sunday. So my tire repair shop options were limited. One of the only places open was “Frankie Tires”. I ended up buying four new tires. Once I got …

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