Category: Reviews

Samsung "support" chat

Business / Customer Service / Reviews / Software / Technology

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …

Review: Becker Tire in Orange, CA

Business / Customer Service / Reviews

Becker Tire 1100 N Tustin St, Orange, CA 92867 – (714) 633-1780 – www.BeckerTire.net Last month I took a trip to the Barstow area with a group of people, and we drove down a dirt, where I ended up getting a flat tire. I live in Orange County, CA – that’s over 100 miles away from me. And it was Sunday. So my tire repair shop options were limited. One of the only places open was “Frankie Tires”. I ended up buying four new tires. Once I got …

GoDaddy sucks again…

Business / Customer Service / Reviews / Technology

I don’t know why I expect different results when I have to deal with GoDaddy.com – even though they’ve proven time and time and time again that they do NOT care about customer service. And today was just another example of poor customer service, and an overall failure of the people answering the phones AND a supervisor. Here’s what happened: I got a domain renewal email, sent to an address I haven’t used for *YEARS*, about a domain that I haven’t used, touched, worked on for years. I …

Review: Petersen Automotive Museum

Automotive / Business / Customer Service / Reviews

**To Petersen Automotive Museum: If you do see this, do NOT respond to *ME* – respond to all of the people who try to come to the museum who have to park blocks away** On Wednesday, October 11, 2017 at about 11:15a, we got to the Petersen Automotive Museum – with our internet-purchased tickets in hand – but were turned away from the parking garage. On a WEDNESDAY at 11 am. How is that possible? Because the Petersen Automotive Museum doesn’t hold parking for patrons of the museum. …

Do NOT buy a Matterport camera!

Business / Customer Service / Reviews / Technology

As a geek, I love technology. I also love photography (especially digital photography.) Last year, I made a “buyer beware” purchase far too quickly, and purchased a $4,000 Matterport camera, along with the $1,500 “hosting” package (which is REQUIRED to use the camera!) from Matterport.com. *HUUUGE MISTAKE*!! The potential is great, but the cost and customer service is AWFUL! In fact, I can’t recall ever making such a big mistake in a purchase before. Yes, it is completely MY fault for ASSuming that the camera and service would …

Review: Capital One | Spark Business Banking

Business / Customer Service / Reviews

I recently started a small side-business, filed the incorporation paperwork and looked at business banking options. One of the options that came up was Capital One’s Spark Business Banking. I filled out all the questions, uploaded the documents they asked for… and never heard back from them again. No email. No phone call. And when I sign into the website, just a message that they have reviewed the documents and will be in touch. But apparently that does not include calling potential customers, or putting a notice on …

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