Category: Customer Service

Test Driving… Mattresses

Business / Marketing / Technology

I’ve had the same mattress for more than 10 years now. I literally bought it (new) from a Big Lots store. It’s a Serta Perfect Sleeper Courtland mattress. I’ve been a fat guy for the past 10 years as well, so I’ve definitely put the mattress through its paces. I’ve also had somewhat bad neck pain for several years, usually when I wake up. I’ve tried several different pillows… different brands, different styles, different thicknesses. Nothing has seemed to help. It occurred to me recently than I’ve stayed …

Quora: “What was your most difficult moment as a Disney cast member?”

Customer Service / Quora

Before I moved to (and learned a lot from) Disneyland Guest Relations, my most difficult moment came from my own lack of experience dealing with angry/bad guests. I started my Disneyland career as a ride operator on Autopia, around the age of 29 (so I wasn’t a ‘kid.’) One of the positions there is “grouper,” where you assign positions for guests, based on how many cars they need for their group. The position is somewhat fast-paced, as the cars are loading and unloading constantly, and not all guests …

You Can’t Use PayPal Anymore, or, How to Kill a Small Business

Business / Customer Service / Reviews / Technology

In late 2015, I launched MouseMingle.com – the dating site for Disney fans. A few weeks ago, PayPal banned MouseMingle from processing payments with no notice – effectively killing my small business. Why did PayPal choose to kill my small business? Your guess is as good as mine. Why would I say that? Because the official message on my PayPal dashboard says that I’m “in violation of PayPal’s Acceptable Use Policy.” The problem is, PayPal’s Acceptable Use Policy says nothing about wholesome websites helping people connect and (hopefully) fall …

FAIL: Scott’s RV in Vancouver, WA

Automotive / Business / Customer Service / Reviews

Scott’s RV, Vancouver, WA 115 SE Ellsworth Rd, Vancouver, WA 98664(360) 882-3444https://scottsrvvancouver.com/ Everyone has bad days. Some people have bad weeks. Their cat just died. Their spouse left them. Their boss yelled at them… but there’s no excuse to repeatedly F-bomb a customer over a lost sale. Sadly, that’s what happened to me at Scott’s RV in Vancouver, WA yesterday. I’ve been researching RVs for several years, trying to understand storage, maintenance, RV park costs, tires, shower sizes, water tanks, and all the things you need to know …

Google Chromecast “Support”

Business / Customer Service

This is the transcript from a Google Support chat. It’s sad when even the simplest support request is too hard for customer server / technical support to understand. Christine 10:34 AM – Thanks for contacting us! My name is Christine . I’m happy to answer any questions you have about Google Home. Christine 10:35 AM – Hi Dave! Christine 10:35 AM – How can I help you today? Dave Tavres 10:35 AM – Hi there… I’ve been using two Chromecast devices on two TVs for several years… In …

NEVER buy digital licenses from Microsoft

Customer Service / Microsoft / Technology

I’ve just spent three days talking to Microsoft “Technical Support”… often called “HELPLESS desk,” trying to activate Windows 10 Pro. Why? Because late last year, we upgraded from Windows 10 Home by using the “Microsoft Store” application in Windows. HUGE mistake! Why? Because when you pay for licenses through the Microsoft Store, they apply the digital license to your Microsoft account – but you do NOT get an actual product key… which means, if you have any problem, you have to spend HOURS on the phone with helpless …

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