Category: Customer Service

Target’s streaming service baits and switches?

Business / Customer Service / Technology / Video

This evening I rented Atlas Shrugged Part III in HD ($5.99) from Target’s streaming service, “TargetTicket.com”. When I tried to watch it, the only option I got was SD. So… what’s the deal Target? And you can’t give the excuse of ‘oh your download speeds weren’t fast enough’, because the speed test I ran before starting the video shows 108Mbps. FAR more than is needed to stream HD on Netflix even. Bait and switch.   Atlas Shrugged Part III: Who is John Galt? Addendum: I submitted a trouble …

Kaiser has the worst customer service

Business / Customer Service / Reviews

Kaiser Permanente has given the most frustrating and disappointing service I’ve ever received. And that includes phone and cable companies. I’m a single male, 38-40 years old, with past medical history of diverticulitis, but otherwise no issues. I’m not one of those people who run to the doctor because I have the sniffles or a stomach ache. I don’t go see the doctor because I bumped my elbow and it still hurts after a day. I DO go to the doctor when there’s something wrong. Something that won’t …

Mobile card readers… for the laptop

Business / Customer Service / Hardware / Software / Technology

Mobile phone card readers have become more popular in recent years because they’re small and easy to use for swiping a payment cards while away from a retail location. There are at least half-a-dozen readers out there that you can get for free from the various payment processors. That’s because the readers are extremely inexpensive to produce – and that’s because they are very simple devices. They read the non-encrypted data on the magnetic stripe of your card. The other day I was sitting with a friend who …

Hotel minimum wage cost cutting

Business / Customer Service

The Los Angeles City Council recently voted to increase the hourly minimum wage to $15.37/hour for hotel workers at hotels with 300 rooms or more. Until today, the minimum wage for LA County was $9/hour. My first thought in reading the headline was – “Okay, so how do you cut costs at hotels?” My solution – cut staff and offer daily discounts to guests who choose not to get a daily cleaning service. I stay at hotels far more often for work than I do for personal travel, …

Finally dumping GoDaddy… for Google

Business / Customer Service / Technology / Websites

GoDaddy has long been a staple in the domain and website hosting market for many years. Over the past many years though, they’ve gotten increasingly worse in customer service and price. There are many alternatives that people are happy with, and I’ve tried many. Several years ago I moved most of my web hosting, and the hosting of most of my clients and friends, off of GoDaddy’s terrible hosting services, but I’ve left domains there. (And so have many others.) Last month I had my final bad experience …

Hashtag Database

Blogging / Business / Databases / Marketing / Searching / Technology / Websites

In 2010 when I first wrote about QR codes, several friends say, ‘nah, they won’t take off’. I’m sure people said the same thing about hashtags. Well, hashtags will soon be included on packaging for major brand products, just like QR codes. #Hashtags are more than common now and there are dozens of websites that promise to give businesses ‘tracking data’ to determine how popular a tag is – in other words, see just how many people passed along the message that was trying to be conveyed. Facebook …

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