Category: Technology

Cruise ship app

Business / Phones / Software / Technology

Almost EVERYONE today carries a smartphone. Carnival should create an Android and iOS app that can connect to the ship’s WiFi but can only access the ship. This app can be a way for passengers to communicate with each other, look up show times and schedules, use maps of the ship, request or schedule services and even scan QR codes around the ship that would give them information about where they’re at or what they are seeing. Carnival could also send messages and information to passengers, coordinate disembarking, …

Uber takes 33%, plus $60/mnth and doesn’t pay tolls

Automotive / Business / Customer Service / Technology

I recently took Uber across a San Francisco bridge, which cost the driver $4 in cash. Cash that I don’t carry. Cash that I can’t add to a tip in the Uber app. I apologized to the driver (he wasn’t upset in the slightest and fully expected to pay the bridge toll.) It surprised me that the Uber app doesn’t recognize that I went through a toll and automatically add it to my fare – especially considering that Uber charges my a ‘safe rider fee’ separately from the …

Uber’s “Safe Rides” fee is ridiculous

Automotive / Business / Customer Service / Marketing / Reviews / Technology

I’m a huge fan of Uber. But, I also know they take a huge percentage of each fare (I’ve heard from Uber drivers as much as 30%.) However, I also understand websites and technology and the costs to run such businesses, so when I see $1.65 fee on top of an $11 fare – of which Uber gets 20-30%, it makes me click on the link next to the ‘Safe Rides Fee’ line item. Here’s their reason for charging that fee: I WAS CHARGED A SAFE RIDES FEE …

Call Uber to get a battery jump

Automotive / Business / Customer Service / Technology

I recently left my headlights on and killed my car battery. It’s not the first time I’ve done that. That’s why I carry jumper cables in my trunk. Cables are great – when someone will give you a jump. This most recent time was the last straw though… it was 98° in Anaheim and I was on the top-deck of a parking garage at the Anaheim Convention Center. Apparently the Anaheim Convention Center isn’t as concerned with helping guests as Disneyland is… when I asked if they could …

Will taxis match Uber’s quotes?

Business / Software / Technology

This week I’m planning on stopping by the E3 Expo​. Although I live and work pretty close to the LA Convention Center, the parking is the killer part… so, I thought – oh, Uber​! Then, as I often do, I think about the competing business – taxi companies. Then I thought, “I wonder if taxi companies – or taxi drivers – will match Uber pricing.” If I pull up Uber on my phone, enter a starting point and destination, the Uber app will give me quote. On more …

Disneyland Wi-Fi

Business / Customer Service / Technology

Wi-Fi is everywhere now, that’s obvious. You can even get internet access on the plane – for a price. So that’s what’s next for the Happiest Place on Earth – Disneyland. If you’ve been to Disneyland in the past 5 years, you know it’s getting almost impossible to get a good cellular signal where there are upwards of 60,000 in the park. So, just like JetBlue, Southwest Airlines and Virgin America, Disneyland needs to spend the money, install a crazy-powerful wifi setup that covers 100% of Disneyland – …

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