Makin’ Copies…

Business / Customer Service / Technology

“In this day and age,” how is it that something as simple as the price for color copies is NOT easy to find online?! At least near Orange, CA, businesses have chosen not to share something that simple and time-saving on their websites. Aside from being simply annoying, it’s also an expense and interruption to the business that makes the customer call them, then interrupts an employee from helping a customer who is standing in front of them, to answer the phone and give a relatively simple answer. …

Amazon Prime Failed “Guarantee”

Business / Customer Service / Marketing

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

Are there any free exhibits outside Disneyland or Disney World that are worth checking out?

Quora

Walt Disney had a barn in the backyard of his Holmby Hills (Los Angeles) home, which was the workshop for his 1/8th scale backyard railroad called the “Carolwood Pacific Railroad.” In the mid-1990s, that house was sold, and the barn (and the house) was to be demolished for new construction. Instead, Michael Broggie (son of Roger Broggie, Walt’s right-hand-man in Disney Imagineering at the time,) organized the effort to save and preserve the Barn as a piece of Walt Disney history. The Barn, often called “Walt’s Barn” was disassembled and …

DON’T ANSWER THE PHONE IF YOU’RE BUSY!

Phones / Technology

Since mobile phones became a body-part (meaning, just about every adult in the modern world has one,) expectations and etiquette of person-to-person communications have changed drastically. Now that “everyone” has a phone in the palm of their hand for HOURS every day, some people have turned into Pavlov’s dogs – they feel that they MUST answer a ringing phone, regardless of their current situation. STOP IT! The overwhelming majority of phone calls are not life-or-death. They aren’t ‘the radio station is calling to give you a million dollars.’ …

Quora: “Does any one at Disney still think in terms of ‘What would Walt Disney do?'”

Quora

The “anyone” part of the question is a bit ambiguous, as there are those who actually work in the Parks, and those who ‘build’ the Parks. Also, the word “do” can mean something different depending on who you ask. Having worked at Disneyland in Attractions (Autopia, and lots of guest control,) as well as in Guest Relations, and finally as a locomotive engineer, I had the opportunity to help and talk to guests face-to-face on a daily basis, in different capacities. I also learned a lot about other …

Quora: “How is Disney pulling their content from Netflix going to impact streaming services?”

Quora

Netflix will be fine. DISNEY is the one you shouldn’t bet on. The streaming market is so splintered now, that people need to subscribe to half-a-dozen different services. HBO, Netflix, Amazon Prime Video, Hulu, Disney, Paramount… and each one costing at least $10/mnth. Not to mention people who ALSO pay for cable TV. While Disney has a lot of content – there’s A LOT of the same stuff. Once you watch ALL of the Marvel movies on the Disney streaming service, what’s left? Kid’s shows for Disney… and …

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